An Airfreight Export Controller is responsible for coordinating and managing the export of goods via airfreight. Their main role is to ensure that shipments are processed, documented, and transported efficiently and in compliance with international regulations.
Behind every successful airfreight shipment is a team of dedicated export controllers who ensure that cargo moves seamlessly across borders. Today, we take you through a typical day in the life of two airfreight export controllers: Judit Vico Soria from Transglory S.A, Romeu Group in Spain and Brittany Davidson from AGS World Transport in Australia.
While they may be in different parts of the world, their passion for logistics, problem-solving, and keeping freight moving is what unites them.
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| Name: Judit Vico Soria Company: Transglory S.A, Romeu Group Country: Spain | Name: Brittany Davidson Company: AGS World Transport (Melbourne Branch) Country: Australia |
8:30 – 9:00 AM | Starting Off the Day
Everyone starts their day in a way that sets the tone for a productive day of work.
“I get to the office and have an energy boost with my first caffeine intake!” – Judit
“I start my day with breakfast and playtime with my dogs.” – Brittany
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9:00 – 10:00 AM | Inbox, Priorities, and Tracking
The first major task of the day is checking emails and tracking shipments that have already departed. Both Judit and Brittany begin by assessing priorities and responding to urgent queries.
“I revise my mailbox following a priority criterion and track the departed shipments.” – Judit
“My morning usually starts with attending to emails – checking shipments and making new bookings.” – Brittany
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10:00 – 11:00 AM | Documentation and Customs Clearance
The next task is to focus on documentation., which includes confirming Air Waybills (AWBs), ensuring customs clearance, and coordinating upcoming shipments.
“I send AWB drafts for confirmation and check that the customs clearances are processed for the shipments departing in the upcoming 1-2 days.” – Judit
“Cutting documents, attending to queries, and assisting with quoting is a big part of the job” – Brittany
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11:00 AM – 12:00 PM | Coordination and Cargo Handling
Mid-morning is all about ensuring cargo moves as planned. Communication with warehouses, forwarders, and customs brokers is crucial at this stage.
“We ask the warehouse to enter shipments to the terminal for cargo departing the next day.” – Judit
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12:00 – 1:30 PM | Pre-Alerts & Lunch Break
Before lunch, they send pre-alerts to customers, update data, and ensure everything is on track. Judit enjoys lunch with colleagues and sometimes takes a walk in the sun or sits and reads a book.
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1:30 – 3:00 PM | Managing Urgent Matters & Coordination
The afternoon is usually filled with time-sensitive shipments, attending to missed calls, and coordinating logistics with agents and forwarders.
“Now it’s time to manage urgent matters, attend to calls and emails. I coordinate confirmed shipments with our agents and freight forwarders, check the documentation, and arrange pickups for the next day” – Judit
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3:00 – 5:00 PM | Customs, Invoicing & Customer Updates
As the day winds down, both Judit and Brittany ensure that shipments clear customs, invoices are processed, and customers receive updates.
“I ask our customs broker to clear cargo for upcoming shipments, sending all required documents.” – Judit
“Finalising invoices and ensuring all customers receive shipment status updates is key.” – Brittany
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5:00 – 6:00 PM | Wrapping Up & Heading Home
The final hour is spent closing out the day’s tasks, solving any last-minute incidents, and ensuring everything is set for the next shift.
“I send invoices, update customers on their shipment statuses, and resolve any incidents. When the shift is over, I take the bus home – go green!” – Judit
“After work, I love unwinding by riding my Harley, taking my dogs for a walk, or even colouring to relax.” – Brittany
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As we’ve seen through Judit and Brittany’s daily routines, export controllers play a vital role in ensuring shipments move efficiently across borders. From coordinating bookings and handling customs clearance to managing urgent issues, they are the backbone of international airfreight logistics.
A huge thank you to Judit and Brittany for sharing their experiences with us.